Do I need to book to swim?
No, you can walk-in and pay on the gate. This is subject to availability, so to avoid disappointment we recommend booking in advance for our most popular session.
Do you allow dogs on site?
Sorry, we do not allow any animals on site, except guide dogs. We also do not allow unattended dogs to be left anywhere on our site. This includes in parked cars or tied to railings outside the lido or on the pontoon/riverside area.
Which lane speed should I select?
Slow Lane swimmers are likely to swim most of session breaststroke and take over 1 minute to complete one 30 metre length.
Slow-Medium Lane swimmers are likely to swim most of session breaststroke and take over 45 seconds to complete one 30 metre length.
Fast-Medium Lane swimmers are likely to use a variety of strokes and will regularly complete one 30 metre length in 40-45 seconds.
Fast Lane swimmers will swim the majority of session front crawl and will complete one 30 metre length in approximately 30 seconds.
How long can I stay once I have paid for entry?
There is no time limit on when you must leave the lido site, after your swim you are more than welcome to stay on site to use our facilities. You will have a fixed amount of pool time, after which you will be called from the pool. Please arrive no earlier than 5 minutes before your session start time. You can book back-to-back sessions, or a double Fun Swim if you want to stay longer, though you will be asked to vacate the pool during the gaps between sessions.
How old do I need to be to use the inflatable?
Any age! We welcome everyone on our inflatable. Those who cannot swim, or are wearing floatation aids (armbands, buoyancy vests etc.) will need to exit the inflatable via the side chute into the shallow end. Under 8's must be accompanied on the inflatable.
Can I bring my own food and drink?
Customers are welcome to bring their own picnics, however we do have a café on site which sells a wide range of hot and cold food and drinks.
Am I allowed to bring my own inflatables or toys?
Customers are welcome to bring their own inflatables and toys, but we ask customers to check with a Duty Manager before taking them into the pool.
Do you have public lockers?
We have a number of lockers on site which take a returnable £1 coin.
What are the opening times of the café?
The Kiosk serves hot drinks, cold drinks, sweets and ice creams during all sessions.
The café serves hot food 9:30am-6:00pm at weekends and school holidays, though these times may vary according to the pool timetable.
Can I bring my own chairs and parasols?
Although we have our own benches, chairs, parasols and sun loungers, customers are welcome to bring their own seating and umbrellas.
Do you sell sun-cream?
Unfortunately we do not stock suncream. Please come prepared, and if possible apply your suncream before arriving at the lido.
Do you sell swimwear?
Unfortunately, we do not sell swimwear, but we do sell armbands, beach balls, footballs, inflatable rings, sinkers and goggles.
Can I pay by card or cash?
When booking online, payment is made by card through our booking system. Most card types are accepted.
When paying at the gate, customers can pay using card or cash. Card and cash payments are also accepted at the cafe.
We accept most major credit and debit cards and Apple Pay, however we can not accept American Express.
Can I use flippers, snorkels and mono-fins?
Customers are welcome to use flippers, snorkels and mono-fins at the discretion of the manager. Please ask for permission before using them. The use of full mermaid tails is not permitted.
Can I hire the pool?
Absolutely! We offer the lido for private functions or parties, which can include the inflatable and cafe too. Clubs are able to hire the pool for their activities. If you're interested in hiring the lido, please email email@example.com.
Can I wear a wetsuit?
Yes you can, but please wash them thoroughly before entering the water, particularly if you use the suit in the river or sea.
I have lost something at the lido, can I get it back?
Yes please! We keep all lost property for a maximum period of 1 week due to storage limitations and the vast quantity we receive. Please call or email us to check if we have your item. Claimed items will be stored for 1 week from their claim date for you to collect.
All lost property not collected is donated to local good causes or recycled where possible.